This training resource, based on the Thomas-Kilmann Conflict Mode Instrument, provides a comprehensive framework for effectively and engagingly presenting the tools and techniques for successfully managing conflict. It can be used by group facilitators at all levels, from new team leaders to experienced trainers and facilitators. The guide presents three different workshop formats–two-hour, four-hour, and full-day–and offers tips for customizing the workshop for your audience. This content-packed binder includes everything you need to effectively deliver conflict management workshops, including:

• Step-by-step instructions and sample agendas, interactive learning activities, and lecture notes
• A CD (PC format) with PowerPoint presentation slides and reproducible masters
• Sample responses to specific questions
• Suggestions and key points for group discussions